Shipping Policy
At VidaBay, we work hard to get your memory-keeping gadgets to you as quickly and smoothly as possible. Below is all key information about our shipping process.
Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Orders placed after 6:00 PM will be scheduled for processing on the next business day.
- You will receive an order confirmation email immediately after purchase, and a second shipping notification with a tracking number once your parcel leaves our warehouse.
Delivery Timeframe
We use reliable standard international shipping for all orders worldwide:
- Estimated transit time: 7–10 business days after dispatch.
- Delivery timelines are estimates only. Delays may occur due to customs clearance, extreme weather, peak holiday seasons or other unforeseen factors outside of our logistics control.
Order Tracking
Once your order is shipped, we will send a full tracking link to your registered email address. You can use this link to check your delivery status in real time at any point during transit.
Delivery Issues
- If your parcel has not arrived within 10 business days of dispatch, please allow an extra 2–3 business days for potential transit delays before contacting us.
- If your package is confirmed lost, damaged in transit or undeliverable, reach out to our support team with your order number. We will arrange a free reshipment or full refund for you as quickly as possible.
Important Reminders
- Please double-check your full shipping address (including apartment/unit number, if applicable) at checkout. We are not responsible for parcels delivered to incorrect addresses provided by the customer.
- Shipping addresses cannot be modified once your order has been dispatched.
Thank you for choosing VidaBay. We can’t wait for you to bring your favorite photos out of your phone and into your daily life.
